USDA’s reorganization plan in 2025 drew criticism over the number of job cuts and headcount reduction’s potential impact on farmers, with fears it would hinder field office staff and county offices, many of which were already understaffed. However, third-generation California farmer Aubrey Bettencourt, who’s now serving as chief of the Natural Resources Conservation Service (NRCS), says those local constraints aren’t due to staff reductions. She says those issues stem from outdated infrastructure and processes that are creating bottlenecks for farmers and ranchers trying to sign up for programs through USDA agencies such as NRCS. And that’s something she’s now working to change.
By any measure, Bettencourt did not come to Washington to keep things the same. But then, her background for a government official isn’t that traditional either. Bettencourt was raised on her family’s farm in Hanford, Calif. But her political interest really started with her efforts to help lead California’s fight over water.
During the first Trump administration, she first served as the state executive director for USDA’s Farm Service Agency (FSA). She was then selected to work with both the U.S. Department of the Interior (DOI) and USDA as a deputy assistant secretary with the DOI, where she oversaw water and science policy.
Bettencourt says conservation policy has never been theoretical for her. Instead, it is personal and it is operational, as she’s experienced the frustration firsthand with the slow speed at which many USDA agencies were forced to work.
As she entered into her role as chief of NRCS, Bettencourt says the changes she’s working to implement are about time and how much of it farmers lose navigating paperwork and how much time NRCS staff lose staring at what she calls the “spinning wheel of death” on outdated systems.
“I’ve always said my whole goal has been to keep farmers farming, get water to people who need it, take care of the resources that take care of all of us, and have high-speed internet everywhere in the United States, the indoor plumbing of the 21st century,” Bettencourt says. “NRCS gets to do all of that.”
Now, nearly 90 years after the agency was created in response to the Dust Bowl, Bettencourt says NRCS is again confronting a foundational threat. This time, it is not erosion or war but the pace at which farmland is disappearing and the friction farmers face trying to stay productive on what remains.
“We are losing 5,000 acres of farmland a day in the United States,” she says. “Two thousand acres of prime farmland a day.”
To meet that challenge, Bettencourt is driving sweeping internal reforms, many of them invisible to farmers at first glance, that aim to reduce the number of times producers have to sign up, re-sign up, re-enter data or wait for answers. The goal, she says, is to get NRCS staff out from behind desks and back into the field, and to make USDA work at the speed agriculture actually operates.
From Policy to Processing, NRCS Is Undergoing Rapid Change
One of the most consequential changes underway is how NRCS processes applications for its flagship programs, EQIP (Environmental Quality Incentives Program) and CSP (Conservation Stewardship Program). Bettencourt explains years of layering subcategories, scenarios and hyper-specific ranking criteria slowed everything down, not just for farmers, but also for USDA field staff.
“The reason it took so long for us to get an answer back as a customer of ‘where is my application and where am I in this process’ is because we had so many individualized and subcategories and scenarios of practices that we would have to rank and score the application for every scenario, every single time,” she says
Rather than forcing applications through dozens of narrowly defined pathways, NRCS is shifting toward higher-level practice codes that still rely on vetted science but allow district conservationists, those who she says are closest to the land, to make judgment calls based on local conditions.
“I think it’s getting people to where they need to be, and it’s giving them the tools they need to be there. So one is freeing up time. Time is a huge component, and the ability for someone to have less time in front of a computer,” she says. “And the numbers, I kid you not, just by going to email notifications, we’re going to save 96,000 hours a year. 96,00 hours. Just by going to a singular ranking that then, you on your adventure. We’re going to save over 75,000 hours. That amount of time is a huge capacity builder for us, for our staff.”
Fixing the Infrastructure Farmers Never See
While some reforms focus on simplifying rules, Bettencourt points out some of the most significant barriers to faster program delivery have nothing to do with policy at all. They are physical and technological shortcomings inside USDA field offices, and problems farmers rarely see, but ones they often feel.
“I already knew we had rough bandwidth capacity at our offices,” Bettencourt says drawing on her experience at FSA. “What I didn’t realize is statistically how bad it was.”
She says industry standards call for five to eight megabits per second per person. Many NRCS offices, she says, operate with roughly 10 megabits total per office, regardless of whether that office has four employees or two dozen employees. She says the result is a system where applications stall through no fault of the farmer or the staff.
“You get your application in on time, and staff is working their rear ends off trying to get these things uploaded,” she points out. “And you miss out on the opportunity, not by any fault of your own, not by fault of the staff’s own, but because of a failure of the basic infrastructure to support the operations of our mission.”
As USDA programs have become more digital and data-heavy, those limitations have only been compounded. Bettencourt says improving connectivity might not sound exciting, but it is essential to restoring fairness and predictability in the process.
“It may sound boring. It may just sound not that sexy,” she says, “but it is so vitally important that we get the basic structure available to our staff, because that is doing respect to them and doing respect to our customer.”
The payoff, she says, is capacity. When staff are not losing hours to failed uploads and system delays, they can spend that time where it matters, and that’s working directly with farmers on conservation solutions.
“That’s how you build capacity,” Bettencourt says. “Not by asking people to work harder but by removing the friction.”
New Initiative Called ‘One Farmer, One File’
If infrastructure fixes address how fast data can move, the new “One Farmer, One File” initiative tackles how often that data has to move at all.
Bettencourt says USDA agencies routinely ask farmers for the same information, even though that data already exists elsewhere within the department, just often with a different agency within USDA.
“That’s why I have to fill out the same eligibility form twice,” she says. “That’s why I have to fill out the same direct deposit form twice. It makes no sense. It’s the exact same form with the same information.”
Working with FSA and RMA, NRCS is building a unified, protected back-end system that allows agencies to securely share core farmer information. Privacy protections remain unchanged, Bettencourt emphasizes, but usability improve dramatically.
“We share so much data between us to operate our different programs,” she adds. “But we don’t actually have it in one place where we can see it … It saves time, it saves energy and it saves my dad having to drive 50 miles back to the office to sign the same farm file that he signed four months earlier for FSA.”
For farmers who participate in multiple USDA programs, Bettencourt says redundancy has been a persistent barrier, especially during busy seasons. One Farmer, One File is designed to remove that friction by allowing USDA to view farmers holistically rather than as separate program participants.
“When we can see the farmer as a whole. It improves the customer experience, and it improves our operational capacity,” she says.
The More Talked About Issue: USDA Faces Major Workforce Shake-Up Amid Departures and Reorganization
The reality in 2026, though, is USDA has seen a sharp decline in staffing over the past year, with more than 20,000 employees leaving between mid-January and mid-June 2025, which was a 20% drop in total workforce during that time. Data also shows roughly 15,000 employees accepted voluntary buyouts through the Deferred Resignation Program, while others retired or resigned. Reports also show agencies such as NRCS and FSA experienced some of the steepest losses.
USDA Secretary Brooke Rollins announced the downsizing last summer and said she would oversee a rapid reorganization aimed at reducing bureaucracy. That included the relocation of 2,600 Washington-based staff to five regional hubs and aligning staffing with budget constraints. That relocation plan is still underway.
At the time, Rollins framed the restructuring as a move to make USDA “efficient, nimble and innovative” while bringing staff closer to rural farmers and ranchers.
“Over the last four years, USDA’s workforce grew by 8%, and employees’ salaries increased by 14.5%, including hiring thousands of employees with no sustainable way to pay them,” USDA’s announcement stated last summer. “This all occurred without any tangible increase in service to USDA’s core constituencies across the agricultural sector.”
Still, it’s those cuts that critics say will further strain field staff. But Bettencourt says it’s current changes underway with processes and infrastructure that will help relieve some of the time constraints on staff, ultimately getting staff back in front of farmers and bringing NRCS back to its roots as a field-based agency.
Bringing the Office to the Farmer
Through a new Integrated Field Tool, NRCS staff will be able to build conservation plans with farmers in real time, on the farm and in the field.
“Our staff will be able to go out in the field with you and design your farm plan in the field with you,” Bettencourt says. “Auto-populate your application, verify it, sign it, send it off and get the process going.”
Rather than requiring multiple office visits, Bettencourt says NRCS wants to reverse the dynamic.
“This will actually be a digital and mobile-based platform where our staff at NRCS will be able to go out in the field with you, the farmer, and design your farm plan in the field with you in real time and say, ‘All right, here’s your options. What would you like to focus on? Let’s go ahead and do these EQIP practices here, here and here. Let me auto-populate your farm and your application. Can you verify this is right for me? Great let’s go ahead and just sign that and send that off and get this process going,’ and we’ll be able to do that in the field with the farmer in real time,” she says. “Again that’s back where we should be; that’s where we’re working with you instead of, you know, trying to make you come to the office and go back and forth 9 million times. We’re just going to be out in the field and bring the office to you.”
County offices will still play a role, she says, but the future of NRCS is face-to-face where it’s convenient for farmers.
A New Sense of Urgency Inside USDA
Behind the scenes, Bettencourt says collaboration across the administration is happening at a pace she has not seen before, including with USDA’s recently announced $700 million Regenerative Ag Pilot Program, which will be administered through NRCS.
“The conversations are happening lightning fast, and there is that sense of urgency,” she says.
That urgency, she says comes from a shared understanding that redundancy, inconsistency and delay cost farmers real money.
“As a Californian, I pay for the privilege to farm to 86 separate agencies,” she adds. “I know that frustration.”
Her charge at NRCS is to ensure farmers feel the difference, not through press releases but through fewer forms, fewer trips to the office and faster answers.
“We’re judged by one lens every day,” Bettencourt says. “Farmer first, and how are we producing in practical and measurable terms?”
For Bettencourt, she says it’s vital NRCS gets back to the basics, which is exactly what this new plan intends to do.
You can watch the full episode of “Unscripted” on the Farm Journal YouTube page.